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How do I apply for the card?
You can apply for your card in one of two ways;
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Online at www.axaplus.ie |
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To apply online there are two steps. |
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First, visit the Fuel Card Application Form on the AXA Plus website and click on the “Apply Here” button. You will be asked to complete a form and agree to the terms and conditions associated with use of the card. |
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Applicants who require two signatures to authorise debits on their current account will be asked to complete a Direct Debit Mandate and return it by post to: AXA Fuel Card, Europa Campus, Balheary, Swords, Co. Dublin |
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By Telephone |
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If you do not have access to the internet and wish to apply by telephone you can call us at 01-8839238, one of our fuelcard operators will take your details and input your application online on your behalf. A Direct Debit Mandate will then be sent to you for completion, by post. Once completed you must return the form to AXA Fuel Card, Europa Campus, Balheary, Swords, Co. Dublin. (This is important as the card cannot be issued without receipt of an original signature on a completed direct debit mandate) |
How many cards can I sign up for?
You may sign up for a maximum of 3 cards at no additional cost. However, please remember that each card will be subject to payment from the same bank account. To apply for an additional card on a different bank account, you must be an AXA Policy holder with access to the AXA Plus website at www.axaplus.ie.
Can I sign up for additional cards at a later date?
Absolutely! To order additional cards or cancel existing ones, you must send your request in writing to Topaz. You can send your request, including all relevant details;
Online at www.axaplus.ie
By E-mail to info@topazcard.ie
By Fax to 01-8839235
By Post to AXA Fuelcard, Europa Campus, Balheary, Swords, Co. Dublin.
NB. You must quote your account number (located at the top of your invoice) or your full card number with each request.
How long will it take for my card(s) to arrive?
Applications normally take 28 days from the day your direct debit mandate is received to delivery of your card.
What should I expect to receive in the post?
You will receive one envelopes by post in relation to your application. This will contain your card(s), a welcome letter and a site directory of where the card may be used.
If my card doesn’t arrive within 28 days, what should I do?
If your application is delayed, you will be notified directly by AXA Fuelcards. However, if you have not been contacted and your card has not arrived within 28 days from the day your completed direct debit mandate should have been received, you should contact the AXA Plus Fuelcard team at 01-8839238 or directly by email at axa@motorcard.ie.
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Where can I use my card?
Click here for a list of participating stations.
Can I use the card internationally?
No. The card is only applicable to the Republic of Ireland.
Can I purchase anything else with my AXA Fuelcard?
You can purchase Petrol, Diesel, Lubricants and Carwashes with your AXA Fuelcard.
I have received my card and used it to buy petrol but the amount on the receipt was the same as the price on the pump. When is the weekly fixed rate applied?
Having used your card at a Topaz station to pay for Petrol or Diesel you will be asked to sign a receipt (similar to a credit card receipt). This receipt details the number of litres received and the prevailing pump price at the station. Although your fixed rate is applied immediately, this receipt will not detail your fixed price. N.B. Please note, if the pump price is cheaper than the fixed rate we suggest you use an alternative method for paying for your fuel.
At the next monthly billing period, you will receive an e-bill by email. This e-bill details the number of litres purchased, the price at the petrol station where you purchased the fuel and your discounted rate.
The amount put forward for direct debit is the number of litres multiplied by the fixed rate on offer at the time your fuel was purchased.
To see a detailed example of your e-bill click here.
Can the card be used at any other petrol stations in the Republic of Ireland?
No. The AXA Fuelcard will only be accepted by Topaz stations in the Republic of Ireland.
Are there any Topaz Stations that do not accept the card?
Yes. Although 99% of the Topaz network in Ireland accepts the Motorcard, there may be a small number that do not participate in the scheme. This is for a variety of reasons but the most common is that the site is due to be sold and will soon cease trading under the Topaz brand.
Should you encounter a Topaz station (not listed above) that is not accepting your Motorcard, please let us know at info@axacars.ie
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What exactly does “weekly fixed price” mean?
Fuel pricing is calculated by Topaz against something called the Recommended Pump Price. This is the price used by the company to formulate discounts against and is rarely seen in effect at the pump.
The AXA Fuelcard has a reduction against the Recommended Pump Price which delivers the fixed price to the cardholder on a weekly basis. This price is then guaranteed to be in effect nationwide for all card holders at participating Topaz stations.
How will I know what the weekly fixed price for the week is?
The cent per litre price will be updated on a weekly basis at www.axaplus.ie or you can opt in for a weekly sms text message
Is there any guarantee that the weekly fixed price will be cheaper than other petrol stations?
Unfortunately not. Fuel prices vary from region to region and are subject to a number of local influences.
What is the AA Average?
The “AA Average” is used by the association to determine an index of the national average price. Conducted on a national basis the calculation is based on a survey of participating stations over two consecutive days in the second week of the surveyed month. It does not take into account fluctuations in price before or after the two days being surveyed and can be up to 10 cent per litre above or below today’s pump price.
Are there any hidden costs involved other than related bank charges?
No. The AXA Fuelcard is provided free of charge to AXA Policy Holders and is not liable for the government duty placed on credit cards.
Is there a minimum amount that I have to spend on the card?
No. You can use the card as often or as little as you like.
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How do I pay for my purchases?
All payments are made by direct debit from your bank account
Can the DD be taken directly from my Credit Card Account?
Unfortunately not. To apply for the AXA Fuelcard, you must have a current bank account.
When is the direct debit taken from my account?
All AXA Fuelcard holders will have the benefit of 1 month’s interest free credit. This means that you will receive your invoice by email once a month. The invoice will state clearly how much is due to be taken from your account and on what day this will occur.
Will I need any special software to read my invoice?
In order to open and read or print your e-bill you will need the software Adobe Acrobat Reader, which is available free of charge from the Adobe website.
For instructions of how to download and install this software onto your computer please visit http://www.adobe.com/products/acrobat/readstep2.html
Will I be notified in advance of the debit?
You will have a minimum of seven days notice before the direct debit is processed.
What happens if I miss a direct debit?
If a direct debit is returned unpaid for technical reasons, a member of Topaz’s credit department will contact the cardholder in an attempt to rectify the problem. Technical returns are not subject to any penalties or fees.
However, if a direct debit is returned for credit reasons the card will be immediately stopped. This is a security precaution and designed to combat fraud or any unauthorized use of a stolen card. A Topaz representative will make contact with the card holder, inform them of the situation and request payment for the overdue amount plus a €40 administration fee (levied by Topaz) via a “same day bank transfer” or credit / debit card payment. Once this has been completed, the account, subject to certain terms and conditions, will be nominated for reinstatement.
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What do I do if my card is lost or stolen?
To report a lost or stolen card you can send an email to info@axacars.ie detailing your name, address and vehicle registration number or contact us: AXA Fuel Card, Europa Campus, Balheary, Swords, Co. Dublin. Let us know which cards have been lost and we will place them on stop and have replacements issued straight away.
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Ordering Additional Cards, Replacement Cards, or cancelling cards
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